How can we help?

Yes. Open your tracking page, choose “Manage delivery”, and we'll email a one-time code to the recipient. You can then change the day, send it to a pickup point, leave instructions or ask us to hold it.

We'll tell you straight away and give you options: another day, a pickup point, or a safe place. No calling card, no phone queue.

Every quote shows the delivery date before you book. On the day, you'll get a delivery window by email.

When sending goods outside the EU customs area — including to the UK, Switzerland, Norway and outside Europe. Documents don't need one.

By default the recipient pays any import duties and taxes on arrival.

Dangerous goods, cash, live animals, weapons, and anything illegal in the origin or destination country. Contact us if you're unsure.

Only to deliver your shipment and keep you informed. Tracking pages never show full names or addresses to people without the verification code.

Standard terms of carriage apply. Declared-value cover is available for goods worth more than the standard liability.